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FAQs

General Questions

 

What are your hours of operation?    

We do not currently have our own store but all our products are available at xerarchs.com 24/7.

 

Product Questions and Information

 

Do your products need to be refrigerated after opening?

All our sauces are hot packed.  Only our hot sauces do not have to be refrigerated after opening, although they will stay fresher and maintain their flavor longer if they are.  Our salsas must be refrigerated after opening.  Salsas will last longer if you serve from a bowl versus eating directly from the jar.  

 

What is the shelf life of your products?

The shelf life of our products are 2 years from the date of manufacturing.  The date of manufacture/best buy date is on a sticker on the bottom of the jar.  Spices do not have an expiration date, but are best stored in a dark cabinet.  

 

Where do you get your peppers?

We source our peppers from local farmers and other U.S. Farmers.

 

Are your products Gluten Free?

All of our Hot Sauces, Salsas and Spices are gluten free.  Please refer to the ingredient listing on each product.  If you still have questions, please call us and we can help you out.

    

Do you guarantee your products?

Quality is guaranteed on every product Xerarch's manufactures.  We guarantee quality and freshness on all products purchased directly from Xerarch's Foods or xerarchs.com.  If your products are purchased through another source, you must contact them regarding expired products, broken products, wrong products, or overcharges.  

 

How is the Scoville Testing done?

We do use fresh and some of the World’s hottest chiles in our sauces, but Scoville Heat Units (SHU) testing is done on dried chiles only.  Sauces, Salsas, BBQs, Marinades, etc. are never Scoville tested.  Previously, labs have tried and taken a very small drop of the sauces and tested that drop.  Depending on what drop was used, it could test zero if it was the vinegar part and not the chile part.  So now all SHU testing is done on dried chiles so that the tests are consistent.  Dried chiles are much hotter because there is no water content.  That being said, when you see a Scoville Scale and people mention that the Carolina Reaper is 2.2 million Scoville Heat units, it’s not really the fact on fresh chiles.  Fresh chiles are less hot.  So when a Moruga Scorpion Chile (which has been tested at over 2 million SHU) is added to a sauce, that Scoville number is decreased considerable depending on the other items in that sauce.  Sugar drops the scale a lot.  Even purees which are 80% fresh chiles and 20% vinegar, do not come close to the Scoville Scale of the dried chile itself.  Most of the published Scoville numbers that people are putting on their sauces, is just a best guess scenario.

We suggest that you take a look at the ingredient list.  If the chiles are listed in the first 1 or 2 ingredients, then it will be a hotter sauce.  If it is listed towards the end of the list, it will be milder.  Also be aware of Capsaicin, Pepper Extract, and Natural Flavoring.  These are all oil based Capsaicin that is added to boost the heat level, but you begin to lose the flavor when extract is added.

 

Online Ordering and Purchasing Questions

 

Do I have to have a PayPal account to place an order?

You do not have to have a PayPal account or log in to PayPal to place an order.  PayPal will process your secure credit card payment by choosing the “PayPal” option.  Choose “PayPal Express Checkout” if you have a PayPal account you would like to use.

 

What credit cards to you accept?

We accept Visa and Mastercard.

 

How long will it take to receive my order?

Turn around time on an order is generally 48 hours.  We ship USPS flat rate boxes as that is the best price shipping from Alamogordo NM. We can ship UPS depending on where you are located. Shipping typically takes 2-3 days.

 

Do you ship overseas?

 

We can only ship retail orders outside of the Continental U.S if it ships to an APO, FPO, or DPO address.  If you are an international distributor, please contact our office at 1-575-430-3587 for details.  

 

What if my order is damaged during delivery?

We make every effort to package our products very carefully to ensure safe delivery, however accidents can happen.  Please call our office at 575-430-3587 or 1-888-703-3473 or email us at salsa@xerarchs.com and we will assist you.

 

Where else can I purchase your products?

There are several stores that carry our products locally.  They are Sew What? Alterations and McGinns Pistachio Tree Ranch.

 

Can we order your sauce for our restaurants?

Our sauces that are perfect for restaurants.  Please email salsa@xerarchs.com for more information.  

 

Can I purchase your products wholesale if I own a store?

To receive wholesale pricing, our minimum order before shipping and handling is $250.00.  Please call our office at 575-430-3587 and we will explain the requirements or you can email us at salsa@xerarchs.com


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